From the Mailbag of

Logo of The Helping Hand with handshake graphic.

I returned a product and having a problem getting a refund from Dyson

The following is an actual conversation between an Uprise RI user and our Helping Hand chat assistant. The most helpful conversations, as determined by our editors, will be showcased on our homepage, with personally identifying details removed when applicable.

Posted May 2, 2024

User: I am having a problem getting a refund from Dyson

The Helping Hand: Could you please provide more details about the issue with your Dyson product? For instance, when did you purchase it, what is the specific problem with the product, and have you already contacted Dyson’s customer service? Also, have you checked the warranty terms, and do you have any documentation regarding your purchase and previous communications? This information will help me guide you on how to proceed with your refund request.

User: I returned a brand new vacuum cleaner and have a tracking confirmation that they received it on November 27, 2023. I’ve called them four times it’s been almost a month and I’m waiting on a $500 refund.

The Helping Hand: It’s important to document all your interactions with Dyson, including the calls you’ve made. If you haven’t yet, send a formal email or letter reiterating your request for a refund, including the tracking confirmation and any case numbers you received during your calls. If you’ve done this and there’s still no resolution, you may consider reaching out to the Rhode Island Attorney General’s Consumer Protection Unit. You can file a complaint with them online at or by calling (401) 274-4400. They can assist in mediating disputes with businesses.

Would you like more information on how to file a complaint or assistance with drafting your communication to Dyson?

User: [Exited]

The Helping Hand is a free service provided by Uprise RI for Rhode Islanders. It uses state-of-the-art artificial intelligence technology and vast training on RI landlord/tenant law and consumer protection to provide helpful tips and resources specific to the user's needs, at no charge. Help support The Helping Hand with a donation of any kind.